Good response

Credit where credit is due. I recently tried to transfer some money from ZAR to USD but it takes 2 days. I was concerned so looked on their website FAQs and responded that my query needed more info. A real person actually emailed me directly, provided more information, and responded again to my reply. In the SA context, this counts as going above and beyond! I wish that there was a way to reduce the 2 days waiting period.