From promising to *************

I requested release of funds for an estate late. Although slow, progress was made until 11 September when I was advised the funds had "settled". Since then - despite emailing them almost daily - I have been totally ignored and the estate wind up has been blocked. I have had my own investments with them for years, and have recommended them to others but this experience has shattered my confidence. I certainly won't recommend them again. It looks as though the Ombudsman is the only way to go.