Faceless investments might as well be a ****

Seriously, who are these people? I mistakenly invested on their platform via the Capitec APP. Since then it has been ABSOLUTLY ATTROCIOUS! It starts of with EasyId NEVER working first time. I've accepted it as normal to have to log in twice. Then, when trying to transact, it takes you to a window that asks for a CRS form to be filled in. This link is dead and has been dead for MONTHS! I have opened countless tickets which never gets attended to. Right now I simply want to withdraw all my money and have NOTHING to do with this company any more. They are a faceless entity behind an unmanned email. DO NOT INVEST WITH THESE PEOPLE!