EasyEquities tax directive STILL incorrect, almost a month. Terrible service

Hi EE

I tried to file my tax return at the start of Sept but it said there was a lump sum processed but not reflected on my IRP5, i.e. the tax directive was in error.

Kindly rectify; I noticed that on the TFI section, your tax directive didn't include my tax free investment contribution.

Please let me know when it will be sorted/ next steps. I logged an EE Helpdesk ticket 3 weeks ago and still no resolution - that is unacceptable!

Concerned, Alexandre Rodrigues