EasyEquities should be re-named ImpossibleHelpMe

It's really hopeless trying to get a result from their help desk, I just get a machine generated answer - one of a few recurring answers in their database !! I notice they most often don't bother to answer any complaints posted on HelloPeter, that must mean they are not bothered by criticism and show how willing they are to disregard their customers' needs. Definitely a recipe for disaster, I wish I had researched them before investing. And all I ask from them is to answer whether they can (or cannot) locate a small EFT payment i made without a reference number. Surely that an easy question to answer ? Evidently not, as this query has been lingering since the 9th of last month - (I have received five (5) ticket numbers from them though)