Easy Equities *****ulant and Unethic practices

I've been with Easy Equities for a few years and all was going well, but I don't log in often and once in a while I will go check growth and or buy stock etc. I checked today after a while and realized they suddenly added a cost for Thrive. (Thrive is their training platform). They charge R25 per month. They did this without my consent. I logged a support query about it, to which they responded saying they sent a communication about it last year. I don't read all communication and I explained to them that it still doesn't serve as consent. They managed to take an additional $7 on my USD account. I must've lost a couple of hundred rands in total. Without even expecting it. I've decided to pull everything out of Easy Equities and will not use them any more, because they are "****my". Please be careful.