EASY EQUITIES POOR CUSTOMER SERVICE

I have asked them to delete my customer account, and I will likewise block Easy Equities from my emails.

They HAVE NO COMPASSION OR PERHAPS HAVE NO understanding of WHAT IS REQUIRED FROM THEIR COMPANY.

They insist that they will not help me with allowing me to reset my password on an account I have NEVER EVER used after my husband openend it a year ago. They hide behind “security” BUT INSIST THAT UNLESS I PRINT ALL MY SECURITY DETAILS ON AN EMAIL TO THEM, that they will not help me, but refuse to get anybody to phone me to confirm that I say who I am.

They do not consider that this is POPI and privileged information and can put me at risk by disclosing this information, but frankly, they DO NOT CARE.

Be aware that you can expect this kind of treatment if you deal with them. However, I have decided not to waste my time on them; I will block their emails, as I will no longer deal with an uncaring faceless company, whom as brand new prospective client, is asking for their help and whom they are REFUSING TO ASSIST AND HELP with her first log-in problem, even though, on first glance, they can see that no trading has taken place.

EASY EQUITIES - Shame on you and THANK YOU FOR NOTHING!!!!!!!