Easy Equities customer service is non existent

Easy Equities customer service is non existent. They don't answer their phones nor their customers emails. If you have a query - God help you. Their AI will reply, and apologize very politely, make promises of escalating your query, but to no avail. No one comes back to you. In my case; on the 6th of March 2026 my funds and those of my five family members disappeared out from our portfolios. The next day they were back with funds missing, between 1% to 2% of our total portfolios gone. After many WhattsApps and emails, on the 20th of March, a couple of weeks later, I finally received a reply to my email questioning me about whether the value in question was in a specific instrument or in the total portfolio, to which I immediately rep****. It is now the 21st of March and I'm still waiting for their justification on why our funds went AWOL. What a pleasant experience!