JV
JH V
1 reviews | Active since Oct 2023
18 Nov 2025, 13:06
Easy Equities : Company with NO Communication or nonsense communication
No phone number to call HelpDesk!!! Logging tickets, ends up in nothing - not even a mail with a ticket number!!! EEChat is actually sarcastic in it's responses. I received a call after a rating was done - a ticket was created, but nothing further... They have no clue about COMMUNCATION to their clients. The Purple Group need to carefully think about how their EE clients are treated!!!
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JH V's updateReviewer Update
19 Mar 2026, 16:35The biggest and fastest growing selfhelp platform in SA, to manage your own shares, TFSA's, RA's, etc., but they are so big - no need to worry about this platform and what clients might say here...
Theys are so big, even SATRIX are using there software as well...
I have submitted a new ticket yesterday afternoon, received a ticket number and acknowledgement mail, with general info about the subject I was raising, but not a direct answer to the question asked...
A few minutes later, the same request was submitted, my wife's e-mail address and account number, however, NO TICKET number was received...
05:15am this morning, I received a mail asking if my questions were answered, to which I did reply later in the morning, saying, it was not - I am still waiting for a real answer...
Back to my wife's account - the same question was again asked this afternoon, her e-mail address, her acc number...
Again, no ticket number was received... This was more than two hours ago...
Seems really like EE does not really care about their customers and their questions and they hope that computer and AI generated, or pre-generated feedback will answer all the questions, which is indeed NOT the case.
I actually have made a few suggestions as well in the end, via direct mails, as although it was submitted as tickets originally, no ticket number was received, but nothing came of it and from my point of view - the suggestions would enhance the service makes it easier for clients to navigate and differentiate between their different accounts - a win/win to both client and EE, but I am ignored!!
Hopefully they have now realized how important client communication actually are...
I manage a few accounts from my end, which means general communication I should receive multiple copies of, which doesn't happen for each account. The kids accounts have basically the same port folios, but the communication to them is the same - receive one mail, link to a specific account, but in my mind, because the portfolios are the same, all those accounts should have received the same e-mail x 4 up to 10 times to me, with different names in it, right . ??
Perhaps choosing them, was not the correct decision, it will seems...???
Theys are so big, even SATRIX are using there software as well...
I have submitted a new ticket yesterday afternoon, received a ticket number and acknowledgement mail, with general info about the subject I was raising, but not a direct answer to the question asked...
A few minutes later, the same request was submitted, my wife's e-mail address and account number, however, NO TICKET number was received...
05:15am this morning, I received a mail asking if my questions were answered, to which I did reply later in the morning, saying, it was not - I am still waiting for a real answer...
Back to my wife's account - the same question was again asked this afternoon, her e-mail address, her acc number...
Again, no ticket number was received... This was more than two hours ago...
Seems really like EE does not really care about their customers and their questions and they hope that computer and AI generated, or pre-generated feedback will answer all the questions, which is indeed NOT the case.
I actually have made a few suggestions as well in the end, via direct mails, as although it was submitted as tickets originally, no ticket number was received, but nothing came of it and from my point of view - the suggestions would enhance the service makes it easier for clients to navigate and differentiate between their different accounts - a win/win to both client and EE, but I am ignored!!
Hopefully they have now realized how important client communication actually are...
I manage a few accounts from my end, which means general communication I should receive multiple copies of, which doesn't happen for each account. The kids accounts have basically the same port folios, but the communication to them is the same - receive one mail, link to a specific account, but in my mind, because the portfolios are the same, all those accounts should have received the same e-mail x 4 up to 10 times to me, with different names in it, right . ??
Perhaps choosing them, was not the correct decision, it will seems...???
JV
JH V's update19 Mar 2026, 16:35
Reviewer Update
The biggest and fastest growing selfhelp platform in SA, to manage your own shares, TFSA's, RA's, etc., but they are so big - no need to worry about this platform and what clients might say here...
Theys are so big, even SATRIX are using there software as well...
I have submitted a new ticket yesterday afternoon, received a ticket number and acknowledgement mail, with general info about the subject I was raising, but not a direct answer to the question asked...
A few minutes later, the same request was submitted, my wife's e-mail address and account number, however, NO TICKET number was received...
05:15am this morning, I received a mail asking if my questions were answered, to which I did reply later in the morning, saying, it was not - I am still waiting for a real answer...
Back to my wife's account - the same question was again asked this afternoon, her e-mail address, her acc number...
Again, no ticket number was received... This was more than two hours ago...
Seems really like EE does not really care about their customers and their questions and they hope that computer and AI generated, or pre-generated feedback will answer all the questions, which is indeed NOT the case.
I actually have made a few suggestions as well in the end, via direct mails, as although it was submitted as tickets originally, no ticket number was received, but nothing came of it and from my point of view - the suggestions would enhance the service makes it easier for clients to navigate and differentiate between their different accounts - a win/win to both client and EE, but I am ignored!!
Hopefully they have now realized how important client communication actually are...
I manage a few accounts from my end, which means general communication I should receive multiple copies of, which doesn't happen for each account. The kids accounts have basically the same port folios, but the communication to them is the same - receive one mail, link to a specific account, but in my mind, because the portfolios are the same, all those accounts should have received the same e-mail x 4 up to 10 times to me, with different names in it, right . ??
Perhaps choosing them, was not the correct decision, it will seems...???
Theys are so big, even SATRIX are using there software as well...
I have submitted a new ticket yesterday afternoon, received a ticket number and acknowledgement mail, with general info about the subject I was raising, but not a direct answer to the question asked...
A few minutes later, the same request was submitted, my wife's e-mail address and account number, however, NO TICKET number was received...
05:15am this morning, I received a mail asking if my questions were answered, to which I did reply later in the morning, saying, it was not - I am still waiting for a real answer...
Back to my wife's account - the same question was again asked this afternoon, her e-mail address, her acc number...
Again, no ticket number was received... This was more than two hours ago...
Seems really like EE does not really care about their customers and their questions and they hope that computer and AI generated, or pre-generated feedback will answer all the questions, which is indeed NOT the case.
I actually have made a few suggestions as well in the end, via direct mails, as although it was submitted as tickets originally, no ticket number was received, but nothing came of it and from my point of view - the suggestions would enhance the service makes it easier for clients to navigate and differentiate between their different accounts - a win/win to both client and EE, but I am ignored!!
Hopefully they have now realized how important client communication actually are...
I manage a few accounts from my end, which means general communication I should receive multiple copies of, which doesn't happen for each account. The kids accounts have basically the same port folios, but the communication to them is the same - receive one mail, link to a specific account, but in my mind, because the portfolios are the same, all those accounts should have received the same e-mail x 4 up to 10 times to me, with different names in it, right . ??
Perhaps choosing them, was not the correct decision, it will seems...???