EASY EQUITES - NOT EASY WHEN YOU WANT TO WITHDRAW FUNDS

I am trying to sell some USD shares. It has been a nightmare this time round. Previous withdrawal was a breeze. The want my SA bank details again. I have supp**** from the beginning. The account has been verified has not changed but I must supply again. Then I have to log a case through their portal. Can't do that as I get an error. So, I email them to their email address: *** only to be told it is an unattended email: 1. I have used it before and got responses. 2. What is the point of having an email the states: HELP ME if its unattended. THEN WHO TH HELL CAN I EMAIL - ARE THEY BRAIN BLADDY DEAD> DESTOYED ALL MY TRUST AND I NOW GONNA PULL MY FUNDS AND CLOSE THE ACCOUNT I WILL FIND ANOTHER RELIABLE PLATFORM!