Disappointing Call Centre Service

I invested money and all was good for about two weeks until I could no longer view my holdings on my mobile app nor when I logged into the website. I have since spoken to four consultants: (1) The response to the first email I sent (with a screenshot attached) was that I am not currently invested in any assets and neither have I made any deposits and the ticket was swiftly closed. (2) The consultant I spoke to on the phone said that she would follow up with the relevant IT department and I never heard back from her. (3) A week later I spoke to consultant number 3 who viewed the screenshot that I had sent through and responded with "but I can see your investments on my side" - this kind of response is highly frustrating and unhelpful. In any case she asked for 24 hours to follow up and update me, which update I of course did not receive. (4) On my fourth attempt I got through to a consultant who was willing to help me and has escalated the matter to app support for investigation - so I will see what comes of this. Having read the Hellopeter reviews I have found that I am not the first customer that has complained about this exact situation, with others complaining that there money had disappeared. It is also worth mentioning that I informed the last consultant on mail that I would like to make a complaint about the customer service I had received from the other consultants - my request was ignored. It is my hope that management in Easy Equities listens to its call recordings (if such is even available) and trains its staff appropriately, until this happens its customers will continue to struggle.