Did Not follow up on Enquiry

So far I am enjoying using Easy Equity and whenever problem arises the service is great. Easy buying and easy selling of shares. I have been trying the service out since July 2024 and learning a lot and will surely increase my investment and have few more to add to my portfolio. However reason for the 3 stars is of an incident during my shares purchasing. I bought into the Pick n Pay Rights offer and this was lapsed and subsequently removed from EasyEquity platform. The monies I spent were also removed from EasyEquity. My enquiries with Pick n Pay and others all lead to EasyEquity because I am invested with them and have portfolio with them. I did enquire with EasyEquity Ticket:#*** and got very poor response and no further assistance in getting my monies refunded. My enquiries was made on September 2024. EasyEquity could have investigated as Pick n Pay Group Corporate affairs was aware of this and I have email correspondence.