Devious and dishonest - don’t be fooled by their marketing of zero fees

Disguises a new monthly fee of R25 as a loyalty fee in a program that is mandatory. Loyalty to a company is earned not forced and multiple attempts at resolving the issue and understand the reasons in direct emails and via social get a cookie response of “but its so easy to get to the free level”

Here it is Easy Equity If you want to earn R25 per clients don’t hide it as loyalty

I use you for tax free not other investments and I don’t want to engage more and play your silly games nor be forced to invest in your charities

I want a executive to respond to my complaints and not some useless call center agent that copies and pastes

When I asked how do I now transfer my tax frees I was told I need to sell then out before I can close the account

By the way EE is the wrong answer

I am disgusted in your behaviour

And you have broken my trust forever

My next step is the ombud