Company growth perfectly matched by system & service decline

If you're looking for a Tax Free Savings investment it's probably best to look beyond Easy Equities. My family have been clients for a few years during which time service was personal and top notch. In recent times, it seems that their obsession with expansion has led to a rapid decline in the quality of their product and attention to client's needs/queries. Their once competitive fees are now more reflective of a "cheap price = cheap product" service. Their debit order system is an absolute shambles which is a huge inconvenience when you carefully plan your regular/monthly savings and investments - 'fixed' debit orders debit different amounts every month; they send you FALSE automated debit order cancellation emails at 10pm, 2 hours before the debit order date, to reset your debit orders online on a system that doesn't actually allow such action to be taken; their agents ignore/don't reply to queries. Despite multiple queries, solving this simple issue seems totally beyond them (or they just don't show any interest anymore). They outrageously recently blamed my bank for the failure in their system, which I've never experienced before, and which they are unable to provide proof thereof.

And this comes amidst the massive fine imposed on me by SARS after Easy Equities incorrectly submitted a second person's account details under my tax reference number (so much for tax free SAVINGS)