Careless, inefficient and utterly disappointing service. Do not trust them with your money.

Made a deposit on 26 May 2020, using incorrect reference number (finger error on my side). I immediately realised this and sent an email to ***, along with the proof of payment confirming the payment came off my account and also provided them with the correct account to credit. First reference number received on 26 May was 653430.

"HI Legend!

We have noticed an outstanding deposit query from you. We apologise as we had hoped all of our deposit queries have been resolved.

If this query has NOT been resolved – sorry! – as we know how keen you are to get investing. Please note a few pointers to speed up your allocation:

Your EE account number (Example. EE12***0) is vitally important. Without this on the beneficiary reference, your deposit will not be allocated. Please use the correct number for the account you want to be funded. Many queries are a result of no/incorrect account numbers. Please ONLY use your account number as the reference.

At present, Standard Bank allocations can take up to 24 Hours for allocation and when Standard Bank resolves this, we will advise.

Only some SID payments currently can take up to 48 hour s for allocation. We are working hard to ensure we allocate those funds as soon as possible.

If your deposit has not been allocated, please reply to this email with the following information:

Subject: Deposit Allocation AND your EE Account number

Proof of Payment for the specific payment (No screenshots or statements as proof of payment will be accepted). The clearer the proof, the better. We need to see your EE account number reference number, the funds, and the date of deposit, please.

Here is a video you can watch around the EasyEquities Platform – https://bit.ly/2xss1eq

Check out our fabulous new FAQ portal here – https://bit.ly/2VsWssJ

Thank you for choosing us to be a part of your financial journey and we assure you of our best efforts at all times to assist you.

The EasyEquities Client Engagement team:

Londiwe, Faith, Mava, Mpho, Waylon, Lola, Zama, Idah, Tanya, Carel, Noma and Amahle"

Subsequent to the email received, I resent the information, based on the criteria set out in the mail, only to receive yet another automated response, with a new reference number (653943).

On 26 May 2020 I received an automated mail that advised ticket number 653430 had been closed as resolved and then later on the same day also received confirmation that ticket 653943 was also closed as resolved. In both instances the automated mail advised that, if the query had not been resolved I should respond to the same mail and they will re-open the cases. I responded to the mail, with no response received.

On 27 May 2020 I again sent a response to the "closure" mail, with no response and funds still not reflecting in my EE account.

On 28 May 2020 I again sent emails, logged support requests and attempted to call EE, with no luck at all. We are 2 months into lockdown and they are STILL using it as an excuse not to be able to answer calls?

I have logged yet another request for assistance with EE - new reference being 656699 and have requested a call back - again no response.

Their inefficiency is quite disheartening and disappointing, considering that they are working with people's money here. Nobody can afford their careless disregard for the urgency required. Lockdown is not a holiday, if the entire world can figure out how to remain productive during this time, surely EE can do so too.