Broken support

I am trying to contact them to have my bank account changed. If you email their support email address, you get an automated response back stating that they only accept support requests through their ticketing system.

Problem is, their ticketing system was developed by the lowest bidder, and they did not test the captcha verification before going live - one is unable to create a support ticket because the callback verification on the captcha is incorrectly implemented.

Hence the 2 star review, as I am unable to change my bank account details, and unable to contact them to have it changed.