BANK DETAILS UPDATE + WITHDRAWAL

So recently I sold my shares with the idea of withdrawing the money.

First, I sell the shares. Then the funds become uncleared as it goes through some sort of process before it becomes withdrawable, cool.

HOWEVER, my bank details has changed recently so before I can withdraw the funds, I need to update that.

EasyEquities has no number you can phone, you have to generate a ticket online - fair enough, that's what I did.

I went through the process and got an email that said if I wanted my bank details for withdrawal updated I need to reply to that email with a certain phrase in the subject line. From there they will reset it and I will be able to enter the new details.

This would've been great, but after replying to the e-mail NO response was received. Also, the bank details on the platform has not been reset yet for me to be able to enter the new details.

A 48-hour turnaround time is promised, but I'm very skeptical about that. And then, after I will be able to enter the new details it has to go through a verification process of 48-hours. So in essence I have to wait 96-hours before I can have the funds withdrawn, and who knows how long it will take for the funds to reflect in my account.

I would like to be contacted so I can update my bank details ASAP, this is becoming a pressing issue. I would've hoped to have it done before the end of this week.

EE, please do not hesitate to contact me on ***

Regards Rudolf H. van den Berg