Bad support or mostly no support. Can't trade for months now

Good Day,

I would give EE 3-4* their platform. It's easy to use but has lots of limitations. That's fair for plain and simple investments.

What is absolutely not acceptable is the support. It takes forever and honestly... I understand the covid issue... But we are now months into this and they still are on par likely with an eskom/Telekom support. Takes days if not weeks, then you get Standard answers which don't resolve your issue, if they don't like your ticket they just close it etc.

I have a case where I can't trade for more than a month!!! Countless tickets open. Trading desk - not available! No number to call. Only emails.

I feel now that ee as a fsp is acting like a ****. Incredible how bad the experience is... And I spoke with friends about it. Same issue. No response, no help, no contact... I still hope I get my money back