Appalling customer care/assistance

I have been locked out of my Easy Equities account for weeks now. I need then to unlock features so that I can regain access to my account. Despite countless tickets and email reporting my problem and also answering security questions, Easy Equities has been appalling at attending to my challenge. Their customer care has degenerated to shocking lows. My email to the Purple Group complaints email address remains unanswered. What a disappointment from a company that showed great potential as l.