EASTVIEW BMW WORST BMW SERVICE IN SA

My car was taken to Eastview Bmw on 25/3/2015 after having a mechanical breakdown 450kms away from home. Irequested a car rental which they declined with no valid reason .I recieved feedback on 26/3/2015 from Amanda that i am liable to pay an account which i was quite disturbed about as my car was still under a motorplan .She blamed me for the breakage and later passed the buck to one of my previous servicing dealers. I told her i will NOT pay this and asked why it was not being claimed from my warranty . She said she will give me feedback .On Friday i tried several times to get hold of Amanda she did not take my calls or callback .At 330pm that afternoon i asked to speak to her manager ,Adri ,When i asked Adri why i am not get feedback she responded to say that she is waiting for feedback from another dealer as they will not claim on my warranty for my damages and that the part is not covered on motorplan ,I asked her please this to me in writing next thing her story changed and she told me that i am trying to submit a ********** claim.I was left stranded and had to arrange transport home for my family and i .I am back in Joburg and my car is still in Nelspruit and still broken