Bad customer service

We asked for a Volvo D5 V60 Twin turbo engine eng code D5244T1. Sales lady sent pics of the engine and I said it LOOKS right, just make sure it's a twin turbo, which she rep**** (YES 110% Correct) The engine was paid for R65000, and the seller arranged the transport company ZULTRANS. This company dropped the engine of a forklift, damaging the engine severely whilst in transit. (TRANSPORT COMPANY NOTIFIED SELLER IT HAD BEEN DAMAGED. SHOULD WE RETURN IT TO YOU OR SEND IT AS IS TO THE CUSTOMER? (CORRESPONDENCE FROM SELLER NOT INCLUDED IN EMAIL) We notified the seller immediately of the damages. We also found that it was not the same engine that was in the pics that were sent to us. The sales lady says (I said it was a 100% correct engine), and they would not be exchanging it as it was now damaged. My reply was: NR1 is incorrectly supp**** Nr2 It's damaged beyond acceptable Rand values, to repair Nr3 It's the seller's responsibility to hold the transport company accountable for the damages not the customer. Up to date the seller says they are not prepared to help us, and the transport company does not have insurance to cover so they also want nothing to do with the matter.