1 reviews | Active since Nov 2016
Not Safe or secure - hide behind none existent Disclaimers
<p>Eastgate Shopping Centre is not safe and they lie about their security. My laptop bag was ****** out of my car when the car locks were jammed in the paid underground parking right in front of the banking entrance. The Eastgate Control room Operations manager advised they have CC camera's all over, when I requested to view the footage, after some time in the Control room, I was told there are no CCTV cameras in the underground parking due to renovations, by three separate people in the Control room, the Risk Manager, Operations Manager and security man. When I raised this with centre management the General Manager advised he will investigate the incident, I am sent a letter saying Eastgate have CC camera's all over Eastgate including the parking therefore I park at my own risk? Which is a blatant untruth, as the Risk Manager advised they were going to install CCTV cameras once the renovations were complete. The Risk Manager undertook to process a claim, Marsh and AIG the insurers also try and hide behind the " park at your own risk disclaimer". This argument may be valid if there are signs clearly displayed when I enter the paid parking. There were NO disclaimer signs anywhere, but subsequent to my pointing this out Disclaimer signs have hastily been put up, I have photographic proof that there were no disclaimers signs up at the entrance to the underground parking. Notwithstanding the aforementioned by making me pay for the parking Eastgate entered a tacit agreement to secure my property, their failure to secure me and my property is gross negligence.</p>
We regret the incident and understand the inconvenience this has put you under. Eastgate takes the security of the shopping centre , car park and most importantly consumers very seriously and we invest an inordinate amount of time and money into physical security resources,technology and intelligence from other security agencies and shopping centres.
We work closely with the SAPS and regularly run joint operation with them to prevent and capture ******** elements in the area. We would also like to unpack the details of this incident with you so that we can identify possible gaps in the security process and policy of the shopping centre industry as a whole , which could improve security across all malls in south Africa.
We encourage you to follow your own insurance claim procedure, as we have informed our insurance company of the alleged incident accordingly.
We regret the incident and understand the inconvenience this has put you under. Eastgate takes the security of the shopping centre , car park and most importantly consumers very seriously and we invest an inordinate amount of time and money into physical security resources,technology and intelligence from other security agencies and shopping centres.
We work closely with the SAPS and regularly run joint operation with them to prevent and capture ******** elements in the area. We would also like to unpack the details of this incident with you so that we can identify possible gaps in the security process and policy of the shopping centre industry as a whole , which could improve security across all malls in south Africa.
We encourage you to follow your own insurance claim procedure, as we have informed our insurance company of the alleged incident accordingly.
Pat Manzella ·
I do not have insurance. I have visited Eastgate Shopping Centre almost everyday for the past 20 years with my computer and most days two in the boot of my car. I have always parked in the under ground parking and have never had an incident. Your insurance company Thabo Skosana from AIG is saying I park at my own risk, which I am disputing. I enter into a tacit agreement with Eastgate shopping centre when I enter your underground parking, and I have a basic human right to have myself and my property protected when doing so, I parked right in front of the banking entrance. There were no disclaimer signs up as the entrance of the underground parking or the entrance to the banking court, so hiding behind a standard "you park at your own risk disclaimer" is unacceptable, and my loss is as a direct result of gross negligence, which is a breach of the tacit agreement and a violation of my basic human right to be safe and secure in your shopping centre.
Pat Manzella ·
I do not have insurance. I have visited Eastgate Shopping Centre almost everyday for the past 20 years with my computer and most days two in the boot of my car. I have always parked in the under ground parking and have never had an incident. Your insurance company Thabo Skosana from AIG is saying I park at my own risk, which I am disputing. I enter into a tacit agreement with Eastgate shopping centre when I enter your underground parking, and I have a basic human right to have myself and my property protected when doing so, I parked right in front of the banking entrance. There were no disclaimer signs up as the entrance of the underground parking or the entrance to the banking court, so hiding behind a standard "you park at your own risk disclaimer" is unacceptable, and my loss is as a direct result of gross negligence, which is a breach of the tacit agreement and a violation of my basic human right to be safe and secure in your shopping centre.