Aweful Service!

We booked 4 tickets for the Prestige Cinema on Friday night for Saturday night to watch Daddy's home. We got to the movies where they told us that we could have a seat and someone will come take our orders while they were cleaning.We sat in the waiting area until we had to go inside but no one came to take our orders,everyone else was getting served but not us.When we got into the cinema we found our seats,but a lot of us did not know how they functioned,we called for assistance like 3 times before someone actually assisted us,when the indian,bald man came to help us he said that our seats were not working and he was going to see if he could re seat us,but he never came back! we sat uncomfortably throughout the movie where my chair was in a laying down position and my husbands chair and guests chairs could not move.According to that man people are *****ing the cables!A waitress also came after that and asked us if we were OK and we said no and explained again what was happening, but she too did not come back!This is highly unacceptable considering that we paid full price for our tickets. I tried calling the no on the back of the tickets to complain but Terry Does not seem to work!