Unprofeesional handling of Customer

After East Rand TV Clinic had my TV for a week 15-18 March I still have the same issue with my TV, I called to arrange for the technician to come out and repair the same issue again, I spoke to a VERY UNPROFESSIONAL receptionist, calling me 'love', 'sweety' and 'skat', After telling her I am a customer she must call me by my name, she patronized me and belittled me, and stated the TV was for a cleaning not a repair, (and I paid R680 for it) after she looked at the invoice she arranged for the technician to come at 12pm today, In her words, she is going out of her way, I have the attitude and \Love\" (me) must understand she is new. I am so disguised in this service and caviler attitude it is scary. A new person is running the store while the managers are on holiday. I had no idea this is how business is done now a days. The New Lady could not even give me the procedure they follow for this issue.. I stated if there is no resolution I will need my money back they can keep the R150 levy I want the rest back, Vankie, patronized me even further. This has left a VERY Sour Taste in my mouth I DO NOT RECOMMEND East Rand TV CLINIC to anyone. even though they are fair on their prices"