East Rand Pool Repairs & Services : Guarantee not honoured : Degrading attitude

<p><strong></strong>East Rand Pool Repairs & Services : My pool renovated in October 2011 has deteriorated. The 5 year Guarantee in respect of the pool has not been honoured. The complaint and repair of the deteriorating Tiles has not being undertaken. In December 2015, I was made aware that the pool lining could be coming away. On contact with the company and after their inspection in February 2016, it was pointed out that the tile surface was in fact peeling off. When the pool was renovated the tiles on the steps had to be done twice, now they are fading away, also the surrounding wall of the tiles was all misaligned and had to be redone. The glazing to the tiles has bubbled all round the pool and looked very bad and was very noticeable in 2015. In February 2016 I was told the tiles would be replaced and September 2016, I was told that only a cleanup would be done, which would of been more acceptable if I had been advised within 2 or 3 weeks of the first decision. In September, if they had come out there and then and done the job, I would of accepted it but they didn’t. It was let slip that they had purchased poor quality material and had a lot of referral problems from other clients. Throughout the last 11 months I was being told they would come next week, tomorrow and so on and not arrive, I phone and have been confronted with multiple excuses and no one calls back from the company. They are now trying to switch the blame on me. I now have lost all faith in them. In my eyes a very dishonourable company and I warn others of my degrading experience with them. Throughout the entire winter, which is a quiet time for them, there were no water restrictions and now they have the cheek to even use that as an excuse.</p> <p> </p>