Absolutely ********** Service

<p> </p> <p>I finally recieved the Datsun back yesterday and low and behold there was an incedent again.</p> <p> </p> <p>After the vehicle was not ready after promises where made three times, this time it was agreed that the car would be delivered to my daughter.</p> <p> </p> <p>As i run a business and i cannot wait for when the panelbeater is ready for us to finally fetch the car, so i go off to see customers yesterday.</p> <p> </p> <p>At about 9h30 i get a call from my wife telling me that the panelbeater called and that we are to give the driver money when he arrives for delivering the car. Adding insult to injury, the guy will not release my daughters keys, and will not leave my property untill she gave him the money.</p> <p> </p> <p>If this is the kind of behaviour that fronts your bussiness i really do not want to do any business with you again. Also, this is my vehicle, why are you calling a 19 year old girl that has no clue of what should be happening? Is this because you think you can take advantage of her naivaty? The car is mine, the insurance is mine, why call her for the arrangements? Adding to this, the guys that arranged this driver to go fetch the car, after i chased him off my property (the driver), then has the audasity to call my daughter again and ask her why she didnt give the driver the money. My daughter then answered him by saying please deal with my father and guess what, to date i have not heard from him still.</p> <p> </p> <p>I then call the driver and tell him to give my daughter her keys and get off my premises. My daughter did not have the money he demanded and i am in Northcliff at the time. Again, i cannot wait holding thumbs that the car will actually be delivered and neglect my business.</p> <p> </p> <p>I then arrive home and go inspect the job that was done. Well, i would be embarresed to release this car to a customer in this state.</p> <p> </p> <p>Firstly, both driver and behind the driver doors windows have been scratched from left to right and badly. Not one or two little scratches, loads of scrtaches from left to right running the length of the window.</p> <p> </p> <p>Unfortunetally i cannot take a picture of this due to the glare.</p> <p> </p> <p>Secondly, there is a section where it looks like the paint was wet and someone put their finger on this and pulled the paint off and you can see the base coat. There is also numerous scratches where the new paint and buffing happened.</p> <p> </p> <p>Lastly, when arriving at the panelbeater – i was told to bring the car in on that day – The receptionist did not have any details of the claim and i was made to sit in reception and get all the details for her. Great customer care, you booked my car in on that day, surely you should have all the details.</p> <p>Then, you told me two weeks to get the job done. Four weeks later you try use the excuse that you had to wait for parts, but i notified you 6 weeks before i sent the car in to be repaired. Surely 6 weeks is sufficient time to prepare for this job?</p> <p>And then there is the case of me hiring a rental for my daughter. You are quick to tell me to give your driver cash for petrol, who should i submit my claim to for the additional two weeks car hire i had? Lets see the excuses that you come up with now..........</p> <p>Now what do i do to get this car repaired correctly as it was supposed to be – The shocking paint work and the windows? And who will be covering the cost of the car rental this time?</p>