AB
Arista B

1 reviews | Active since Aug 2017

08 Aug 2017, 15:39

East Coast Auto sales ****

<p>Recently I app**** for a vehicle with East Coast Auto Sales..<br />I was approved..<br />On the Ford ecoSport..<br />I made my deposit payment of R10000 on the the 24th of July 2017<br />East Coast Auto Sales<br />Finance Car Dealership<br />135 Jacobs Road<br />Durban<br />4052<br />Tel nr - ********** <br ********** />Account number : ********** 4243<br />Account name : SIMBONGILE MEHLOMAKHULU<br />Dealer name : George Sibisi<br />Contact nr : ********** <br />I contacted the dealership asap and I sent through my proof of payment<br />The sent me through the contract..<br />The dealer assured me that the car will be delivered the next day..which was on the 25th of July 2017<br />The delivery never happned..<br />When I contacted the driver which was suppose to do the delivery he told me that the truck broke down in Kimberley.<br />Please keep in mind I stay in Meyerton which is in the Vaal triangle which is in Gauteng<br />When I spoke to the driver demanded that I pay an extra R3000 so that he can send my car with a new courier service..<br />So I paid the R3000 just to get the delivery done..<br />The driver said the deliver will happen at 18h00 on the 26th of July 2017 which never occured.<br />The dealer told me that they would subtract that amount from may monthly installment.<br />When I paid the money for the new delivery service it never happened again.<br />When I phone the driver again he had a new story telling me that the courier service want extra money for the storage of the vehicle.<br />I started to get frustrated with these guys..<br />Ever since the 24th of July 2017 they keep on telling me that the car is coming.<br />Everytime I try to phone the dealership or the dealer no one answers the phone..<br />I spoke to the dealer during last week and he promised that the deliver will happen on Friday the 4th of August 2017<br />I even send him a message to confirm the deliver in Friday morning which he rep**** to that the delivery will happen and the car is coming..<br />Today is the 7th of August 2017 it is been 3 weeks since I have paid my deposit plus R3000 and the vehicle is still not delivered..<br />The dealership hasn't contacted me and also the dealer.<br />I have asked the dealer to refund my deposit and the extra R3000.<br />I have notice that my messages has been read but he is not replying to me..<br />I have struggle to get any information what so ever out of the dealer<br />Will you please get back to me on this matter.<br />Thank you.<br />Regards<br /> A.C Botha<br /><br /></p> <p> </p>

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Replies (1)
AB
Arista B's update21 Aug 2017, 09:50
Reviewer Update
Hallo.. After I wrote this review on East Coast Auto Sales I did receive a response back. They asked me to take it down. I told them that I wont be able to.. But I will write e reply on this review.. So this is my reply. I did receive a response. I asked them for some proof of the purchasing documents and the delivery note on my vehicle. The dealer did how ever send me the delivery note which is now date for the deliver on the 31/08/2017. I paid my deposit of R10 000 and afterwards an extra R3000 for a new delivery because the truck broke down on which the delivery never happened So they have taken that extra R3000 and put it with my deposit which stand now on R13000 I just want to state that this company did came back to me after I posted my reviews. They did send me a delivery slip.. I will reply on this review after delivery. Thank you