MS
Melinda S
1 reviews | Active since Nov 2023
27 Nov 2023, 13:50
Customer service - really bad
Customer service is really bad, I contacted them on the 15 November and still waiting for a site visit. Not even a curtesy call to at least apologies or acknowledgment to my messages.
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Replies (2)0
Replies (2)
Easigrass's replyOfficial
27 Nov 2023, 14:26Good day Melinda, thank you for reaching out to us! We will investigate this and get back to you shortly as this is not the Easigrass™ standard - we pride ourselves on a 24-hour turn-around time. Sometimes this is not possible due to distance or weather conditions, however we will give you feedback as soon as possible!
-Tom, National Manager
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-Tom, National Manager
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Easigrass's reply27 Nov 2023, 14:26
Official
Good day Melinda, thank you for reaching out to us! We will investigate this and get back to you shortly as this is not the Easigrass™ standard - we pride ourselves on a 24-hour turn-around time. Sometimes this is not possible due to distance or weather conditions, however we will give you feedback as soon as possible!
-Tom, National Manager
***
-Tom, National Manager
***
Easigrass's replyOfficial
27 Nov 2023, 15:36Good afternoon Melinda, thank you so much for the chat earlier today! As discussed with Hennie, our Pretoria dealer, he has reached out and your quote will be attended to this week! We hope that you enjoy your Easigrass experience going forward!
-Tom, National Manager
-Tom, National Manager
Easigrass's reply27 Nov 2023, 15:36
Official
Good afternoon Melinda, thank you so much for the chat earlier today! As discussed with Hennie, our Pretoria dealer, he has reached out and your quote will be attended to this week! We hope that you enjoy your Easigrass experience going forward!
-Tom, National Manager
-Tom, National Manager