Returns complaint

<p>Hello</p> <p><br />This is an extract from your website regarding returns:</p> <p> </p> <p>Returns and Exchange PolicyItems purchased from Earthchild may be returned or exchanged at any Earthchild branch within 30 days from purchase, provided that the original invoice or gift receipt is presented on return as proof of purchase, the price (swing) ticket is attached, the item has not been worn or used, the item is in its original condition and packaging, items sold with promotional gifts are returned together with the gift, and the item is returned in the country of purchase.</p> <p>No returns of underwear or gift cards will be permitted. Swimwear must have the protective strip attached.</p> <p>In-store Purchases</p> <p>Earthchild will allow a full refund in the original method of tender, or process a credit on your Truworths account, provided that the conditions set out in the Returns and Exchange Policy section above are met.</p> <p>The credit card holder and relevant card must present for a credit card refund.</p> <p>No refund can be processed in the case of a gift receipt being presented, unless the original invoice is presented at the same time.</p> <p> </p> <p> </p> <p><strong>IT DOES NOT STATE YOU ARE REQUIRED TO PRESENT YOUR CREDIT CARD FOR A RETURN!!!!!!!!!!!!!</strong></p> <p> <br />It is unacceptable that you state one thing on your website and then when you go in store your staff say the policy has been changed because you have been bought over by Truworths. Where in your store does it say that the returns policy has been changed to be in line with Truworths. When I purchased this I was not even asked if I would like a gift receipt so I gave the original receipt to my sister. All she wanted was a bigger size of the exact same item. Your manger in Rosebank absolutely refused even though I purchased this in Cape Town and WAS NOT asked if I need a gift receipt.</p> <p>She absolutely refused to assist my sister and given her circumstances how is she suppose to get a credit card from????</p> <p>What is your process for if someone's credit card gets ******??? Will you refuse to override your system in this case?</p> <p>I want this issue address - I am 100% sure it is not consumer friendly to publish one thing on your website and then give customers a hard time when they get to your store.</p> <p> </p>