Pathetic Service

<p>Dissappointed by Earthchild Maponya mall,on the 4th of January 2014 to reund 2items out of 4items I had bought on the 24th of December 2016 for my daughter and was told by Mumsy &another lady that they don't have cash and will therefore not be able to refund me but instead should come back later which didn't make sense to me that a big store as earthchild would not have money in their till or if they don't accomodate cash customers,the 2ladies rudely told me that I can go ahaead and call head office as there's nothing they could do it end there.</p> <p>I then went to identity Maponya Mall to get head office number and came across a manager by the name of Thapelo who tried helping before he could give me the number,he called Mumsy at Earthchild to find out why they weren't able to help me because a back up plan is to take some cash from previous day floats and replace when other customers buys but I could tell she wanted to argue with Thapelo even though he treated the matter professionally until they reached an agreement and he then told me to go back to Earthchild but was already ****ed and disappointed I just decided to leave the Mall.</p> <p>On Saturday the 7th 2017 I went to Southgate mall to gte my refund but was given the same service and attitude ,the manager and sales lady told they don't have cash I shopuld do an exchange otherwise there's nothing they can do and if I have a problem they can give me the phone call head office with attitude.</p> <p>This service is unacceptable and stresses me ,I don't think I'll ever buy at Earth and for my efforts and petrol I want an apology gift because with the first incident I reported to head office but haven't heard anything and I'm sitting with small clothes approaching the 30days refund &return day but not getting any help.This is pathetic and disappointing</p> <p>Bravo to Thapelo(Identity Maponya Malll Manager)you rock and keep it up anad thanks for trying to help and exceptional service</p> <p> </p>