EARTHCHILD QUALITY
<p>Good day ,</p> <p> </p> <p> I would like to lodge a formal complaint against the Southgate mall Earth child store , and the Earth child brand - I bought goods from the store in June 2016 - in particular the shoes i bought for my son was fine when i bought it the size and colour was correct , he wore the shoes 3 times after that the front of the shoe the rubber came lose , i took it to the store on the 05 August 2016 - I did not have the slip or any proof of purchase ,I told the lady that helped me in June to buy the items that I didn't have a problem till now that’s why i didn't keep any of the proof , the lady’s at the store knows me as i am a regular shopper at the store , I asked if I can bring my bank statement so that I can show them the transaction as it was a cash sale , i was told that there area manager will not accept the shoes back and also will not return it as there is no form of proof , I advised that ladies that , this is poor workmanship , and that the Earth child Logo is on the shoes I don’t see why we should have a problem , I then left the shoe asking them to sort it out I will come back later for the outcome -on my return , i was advised the same thing that I was told in the store the area manager said A,B,C I asked them what am I supposed to do with theses shoes as my son will not wear it as it is winter and it is of no use now , so I left the shop leaving the shoes behind , I am writing this email with great dismay , and dissatisfaction is this how we treat clients is this the type of quality that earth child sells to customers - I request that this matter be resolved as soon as possible , if not I will be in contact with the consumer oumbadsman</p> <p> </p> <p> </p> <p>My suggestion to the bank statement was never acknowledged ,or told that it will not help , I was not even advised that I should do A OR B</p> <p> </p> <p> </p> <p>So my son’s shoes are now still at the store ,</p>