BAD SERVICE

<p>This Retail Brand clearly does not respond to comments. Not sure if I am wasting my time but hear goes......I shopped Regularly at Earthchild but my daughter who is now 9 does not fit into the sizes anymore. I am now 8 months pregnant with my second child. After my baby shower I had 2 gifts to exchange as they were duplicated. On Tuesday 06/09/2016 I went to the Gateway Store. Firstly they made me stand for quiet a while and helped 3 other customers who came in after me and rang up their sales first. I had gift receipts for both items. They refused to exchange the 1st item as the said it was more than 30 days after purchase. I did not realise that cos how could I possibly have guessed as it was a gift. For the 2nd item they told me that the person who purchased it, purchased it on account and that i could not exchange it for something else as the money needed to go back as refund into the account. So I asked the QUESTION....why did I get a gift receipt then??? To which I got a dumb look and no response to my question from all 3 staff members present. The item was still available on the shelf and was marked for R240.00 in the exact same style but i was told that i could only be given a refund of R150.00. What a joke and a *******. I still purchased 2 more items on the day which i now regret. I got the feeling that the store is incentive driven and that by helping me they were loosing money buy exchanging items and not actually making enough sales for the day. Clearly Earthchild has not provided proper training nor do they have correct policies and procedures in place. They know nothing about customer retention. Shocking!!! I will never support Earthchild again and will definitely share my experience with my family and friends.</p>