Earth Zone Charging ******* fees

Earth Zone do not update payments made on their statements. I made a payment on the 7th of September, their statement says payments to be made by the 7th of the month. They did not update the statement issued on the 27th of September and charged me extra Legal fees od R2 682,70. They are incapable of updating their statements and want to use it as an excuse to charge ******* fees they do not deserve. They do not respond to queries. This is not the 1st time they have failed to update statements. They also incorectly charge interest. I paid R4000 for my account on the 7th of September and sent them proof of payment but they still failed to update my statement.