Company ********** with deposits

I had recently moved out of a property of Earthzone. Since day 1 they have offered bad service whereby every month I had to request a statement. Upon moving out, there was an oil spill from my vehicle which was cleaned on the day it moved out. I was then informed that my deposit amount (minus arrears on account) would be forfeited to defray costs incurred. The agent Mr Cameron Cuncliffe failed to collect the inspection checklist, so there is no record of a document signed by both parties stating what the deposit of R13000 was used for to defray costs. Looking at other posts, it seems this is their modus operandi. TO add to that, the manager Megan Whitehead was also quite rude in the way she handled the matter