Bad service/rude staff/no communication

Worst company ever.i have been asking them about a refund when you call them they always tell you the person who can assist is not available.i have sent numerous emails to Danielle she is a portfolio manager in clear water branch .she is ignoring my emails my refund is still not done it's almost 2 weeks now.i sent to her PA as well they just ignoring my emails.earthzone properties is worst property management company.