DB
Done B
1 reviews | Active since Aug 2022
14 Aug 2023, 11:33
REFUND
I gave my car back on the 29 July 2023 so Earn a car said it take 7 days to get my refund back because I paid the rental for the month of August 2023 but now it is almost 3 weeks and no one is coming back to me I can phone no one answer or even when I email them they don't repond I just want my money back that I paid for a month rental and only use the car for 3 days
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Earn A Car's replyOfficial
17 Aug 2023, 15:27Dear Done
First and foremost, I want to extend our sincerest apologies for the inconvenience our delay in processing your refund may have caused you. We genuinely appreciate your patience and understanding as we navigated our procedures.
To provide some context, at SA Motor Lease, we prioritize the quality and condition of our Rent-to-Buy vehicles, ensuring they are at their best for each and every customer. Our policy of assessing a vehicle for potential damage before processing a refund is designed with this intent. We acknowledge that we could have communicated this process more clearly and promptly, and are actively working to improve this aspect of our service.
I'm happy to report that your refund has been processed following the assessment. We genuinely did our utmost to rectify the situation as swiftly as our policies allowed.
We value the feedback and insights of our customers, as they play an instrumental role in helping us refine our services. With this in mind, we kindly request that you consider either removing or updating your review to reflect the resolution. We believe in transparency, and it would be immensely helpful for potential customers to see both the challenges we might face and our commitment to rectifying them.
If there's any additional feedback you'd like to provide, or any other way we can further assist you, please don’t hesitate to reach out directly. Your satisfaction is of utmost importance to us, and we're continuously striving to better serve our customers.
Thank you once again for your understanding, and we hope to have the opportunity to serve you again in the future.
First and foremost, I want to extend our sincerest apologies for the inconvenience our delay in processing your refund may have caused you. We genuinely appreciate your patience and understanding as we navigated our procedures.
To provide some context, at SA Motor Lease, we prioritize the quality and condition of our Rent-to-Buy vehicles, ensuring they are at their best for each and every customer. Our policy of assessing a vehicle for potential damage before processing a refund is designed with this intent. We acknowledge that we could have communicated this process more clearly and promptly, and are actively working to improve this aspect of our service.
I'm happy to report that your refund has been processed following the assessment. We genuinely did our utmost to rectify the situation as swiftly as our policies allowed.
We value the feedback and insights of our customers, as they play an instrumental role in helping us refine our services. With this in mind, we kindly request that you consider either removing or updating your review to reflect the resolution. We believe in transparency, and it would be immensely helpful for potential customers to see both the challenges we might face and our commitment to rectifying them.
If there's any additional feedback you'd like to provide, or any other way we can further assist you, please don’t hesitate to reach out directly. Your satisfaction is of utmost importance to us, and we're continuously striving to better serve our customers.
Thank you once again for your understanding, and we hope to have the opportunity to serve you again in the future.
Earn A Car's reply17 Aug 2023, 15:27
Official
Dear Done
First and foremost, I want to extend our sincerest apologies for the inconvenience our delay in processing your refund may have caused you. We genuinely appreciate your patience and understanding as we navigated our procedures.
To provide some context, at SA Motor Lease, we prioritize the quality and condition of our Rent-to-Buy vehicles, ensuring they are at their best for each and every customer. Our policy of assessing a vehicle for potential damage before processing a refund is designed with this intent. We acknowledge that we could have communicated this process more clearly and promptly, and are actively working to improve this aspect of our service.
I'm happy to report that your refund has been processed following the assessment. We genuinely did our utmost to rectify the situation as swiftly as our policies allowed.
We value the feedback and insights of our customers, as they play an instrumental role in helping us refine our services. With this in mind, we kindly request that you consider either removing or updating your review to reflect the resolution. We believe in transparency, and it would be immensely helpful for potential customers to see both the challenges we might face and our commitment to rectifying them.
If there's any additional feedback you'd like to provide, or any other way we can further assist you, please don’t hesitate to reach out directly. Your satisfaction is of utmost importance to us, and we're continuously striving to better serve our customers.
Thank you once again for your understanding, and we hope to have the opportunity to serve you again in the future.
First and foremost, I want to extend our sincerest apologies for the inconvenience our delay in processing your refund may have caused you. We genuinely appreciate your patience and understanding as we navigated our procedures.
To provide some context, at SA Motor Lease, we prioritize the quality and condition of our Rent-to-Buy vehicles, ensuring they are at their best for each and every customer. Our policy of assessing a vehicle for potential damage before processing a refund is designed with this intent. We acknowledge that we could have communicated this process more clearly and promptly, and are actively working to improve this aspect of our service.
I'm happy to report that your refund has been processed following the assessment. We genuinely did our utmost to rectify the situation as swiftly as our policies allowed.
We value the feedback and insights of our customers, as they play an instrumental role in helping us refine our services. With this in mind, we kindly request that you consider either removing or updating your review to reflect the resolution. We believe in transparency, and it would be immensely helpful for potential customers to see both the challenges we might face and our commitment to rectifying them.
If there's any additional feedback you'd like to provide, or any other way we can further assist you, please don’t hesitate to reach out directly. Your satisfaction is of utmost importance to us, and we're continuously striving to better serve our customers.
Thank you once again for your understanding, and we hope to have the opportunity to serve you again in the future.