KH
Ken H
1 reviews | Active since Oct 2011
19 Oct 2023, 15:31
Angles on Earth
The staff and audiologist, Megan Unwin are "angels here on earth". My mother who is visiting us was having a problem with her hearing aid of which the brand does not have local support or spares. Instead of saying sorry we do not, or can not, work or fix her hearing aid and send us on our way, they squeezed us in and assisted WAY above and beyond any expectations just so that she could have a quality of life (hearing) visit with her grand and great grand kids. The compassion, understanding, assistance, etc., received deserves 20 stars and not just 5. Our family is forever indebted to these wonderful people.
Helpful (0)
Replies (1)0
Replies (1)
Ear Institute Head Office's replyOfficial
17 Dec 2024, 16:56 Thank you for your wonderful review, Ken! We are so happy that Megan and the team made your mom’s visit memorable. Time with family, especially with grand and great-grandkids, is so valuable, and we’re glad we could help make it special for her. Your kind words are greatly appreciated. We will pass this on to Megan and the team—they truly are amazing! Wishing you and your family all the best and many more lovely moments together.
Best regards,
Ear Institute Head Office's reply17 Dec 2024, 16:56
Official
Thank you for your wonderful review, Ken! We are so happy that Megan and the team made your mom’s visit memorable. Time with family, especially with grand and great-grandkids, is so valuable, and we’re glad we could help make it special for her. Your kind words are greatly appreciated. We will pass this on to Megan and the team—they truly are amazing! Wishing you and your family all the best and many more lovely moments together.
Best regards,