Unprofessional Service

14 May I called Eaglevlei, spoke with Suzette & booked a table for 8 adults & 2 kids [1 toddler, 1 baby] for Sunday morning, 17 May 09:00. I requested a table on the balcony in front of the restaurant if it was not cold & asked to keep a table open inside so we could have the option to move inside, she confirmed & also mentioned that the front balcony would not be cold as it was covered & they had heaters. We arrived Sunday morning just after 09:00. The staff were still cleaning, dust & dirt everywhere & scrambling around, this should be done before they open & guests arrive [trading hours on Sunday is 08:00-19:00 as per website]. I informed the manager of our booking, he looked very confused & ran off leaving us to stand at the entrance. Eventually someone came to attend to us & seated us on the balcony at the back of the restaurant, which was not the area I had originally booked. It was too cold so we asked to move inside, the waiter informed us they fully booked. We explained we had 2 kids & I had requested a table inside when I booked but he said he cannot assist us. The manager refused to make another plan to accommodate us, no apologies, so we left. Totally unacceptable!