Refund

I want to report bad customer service at Eagle Vision Optometrist branch. <br> <br> A while ago I have put a down-payment for a frame/new specs at Eagle Vision. After a while I decided not to have my optics made there anymore. I requested a refund since I no longer needed my glasses. I went to the Hurlingham branch since the Sandton City was closed due to the revamping of Mandela Square. I spoke to Lee-ann several times and she told me she will sort my refund out and get back to me. I went there several times and still no refund. I also called several times and every time they tell me that they will leave the message with the owner. Almost 3 months later still no refund and no frame. On top of that they cannot find my file. They can see in the system that I paid, but I cannot get my refund back nor my frame.<br> <br> Meanwhile I have wasted my time, petrol and airtime on getting this solved. It goes without saying that these people don't care about their customers. The customer service is very bad. I am considering legal action if I don't get my refund back by the and of this week. <br> <br>