Traumatic incident and pathetic service delivery

eagle taxi cabs The most traumatizing and horrific experience of my life.i have been using eagle taxis since mozzie cabs closed down and the standards from then till now is shocking.i schedule trips many work trips during the year and have had to direct drivers,as they are randomly selected,don't know their way in most instances and don't recieve directions or a phone with gps.yesterday afternoon i come out of work to find the cab and a driver i have never seen before.get into the taxi,i am asked where he must go and look confused when i tell him my location.then he starts to develop a nasty attitude and says i must direct him or do i want another driver. He starts driving ,i call the control centre and i am.greeted by a person that i have addressed before regarding this before.bare in mind i have not seen this driver before ,he refuses to give me his name or any other information.he becomes upset because i refered to him as driver.he decides to take another route.i shout for him to stop the car,banging my fist on the door and in panic.eventually he stops and says he going to the police station,now bare in mind i live in this town and i know the direction of the police station and that is not where he was going.i threaten to charge him for kiddnapping then he goes back to my place of work,all the time i am calling the control centre and my calls are being cut off mid conversation as according to them it's not an urgent matter.the driver leaves and i am now delayed by 40 minutes and stranded.i try to get a hold of management i am told there is no manager after 4pm and the control room guy refuses to give me the details of the manager and says i must call the next morning, bare in mind i still had to pay for the taxi that arrived after and i was spoken to so rudely as if they are doing me a favour.i was also told that their drivers are proffessional, well trained and experienced and would never do such a thing and what happens between the driver and passanger is not their responsibility.no one has contacted me or takes responsibility for the trauma and inconvenience caused. i have cancelled all other trips and will not be using eagles again as it has been the worse experience of my life and i am in absolute disbelief that peoples lives don't matter any longer and it's all just about the money.if i thought that wasn't enough stress, there's more. There is no proper handover done after each shift.so the balance of my trips were cancelled.the staff that worked the night shift made no record of it and in the morning i find an eagle taxi hooting outside my house.i call the control room, a different staff member answers and states he has no knowledge of the cancellation,even though i also messaged on their bussiness whatsapp group.he claims he does not have time to go through those messages.i am absolutely appaulled.