Pathetic Service

I took my car in for a service in early June at Eagle Mazda, i was surprised to see only one guy receiving the cars, as a result there was a long queue. After eventually i'm assisted, i tell the service consultant lady that i'll need to be dropped off at work. While waiting i ask her, what time will the driver be coming, only to receive a very rude response of "you can make another plan if you don't want to wait". I took a taxify to work, which i paid for myself. In the afternoon, i'm called by the dealership to say the driver will be here at 15:30. After 16:15 i gave up and took a taxify instead to the dealership to collect my car. A few day later, i'm asked to review their service, i gave them a poor rating. The dealer principal calls me and hears my feedback, he promises to do an investigation. Until today, there is still no feedback from the dealer principal on the outcome and steps taken to avoid this situation in future. I will never go back to Eagle Mazda, very disappointing for such a big dealership.