Bad attitude

<p>I returned an LED light which is a Eagle lighting house brand. A sales lady/manager with the surname Arendse served me. I was second in a line with a problem. The faulty light which I wanted to return is a Eagle lighting house brand, I therefore could not have bought it anywhere else. </p> <p>Mrs? Arendse could not accept the fact that I bought the light from Eagle. Had all the excuses why they could not really help me, but she will send the light to their head office to be tested - WOW! I can accept all of this, the attitude with which it was done was appalling, one can unfortunately noy describe body language and eye contact in a sentence. She in not so many words told me I am not being truthfull. She did exactly the same to the gentlemen in front of me, in fact she called him a lier. He was furious and left the store.</p> <p>Never did anyone in the store said we are sorry that our product is not up to expectation, how can we help you. Sorry that you had to take the light down again, hope the electrician did not charge you etc etc. </p> <p>They have certainly lost a customers forever. I suggest they find a manager and staff for the store that understands customer service. </p>