ENEC***-PET Non-Delivery

I was recommended to use this company by Forever Furry based in Kimberley to transport a bulldog puppy to my home in Johannesburg. I was required to pay R9000 for a transport carrier which I paid immediately. I was then informed that I needed to pay a further R15000 for travel insurance which I paid immediately. I was then informed that the puppy was in transit and that I must check my emails. The documents received could not be opened (Obviously) and was informed that I need to pay another R28600 for a city permit before they could deliver. None of these requirements were explained to me from the onset of this exercise and I have now been told that the puppy with be repatriated to Kimberley to a shelter after Ive already paid the deposit of R3000 for him. This experience dealing with Mr V Mafunda ***, Mobile: +***2 has been extremely difficult indeed and we are now taking legal action against them for miscommunication and ***** if the puppy or monies are not refunded to me immediately.