BS
Bennie S

1 reviews | Active since Jul 2010

09 Jun 2015, 11:10

STORDOC

PHONED NUMBER OFF TIMES, SPOKE TO SEVERAL PEOPLE AND NO ONE COULD HELP ME. <br> <br> AT FIRST THEY SAID IT WAS A PRINTER PROBLEM, LATER A DRIVER PROBLEM. WE RELOADED THE MACHINE FROM SCRATCH, TESTED A DIFFERENT PRINTER, NEW DRIVERS, OLD DRIVERS, UPGRADED THE PRINTER FIRMWARE, TRIED A DIFFERENT PC BUT NO AVAIL. <br> <br> IF YOU TRY TO PHONE YOU EITHER HAVE TO LEAVE A MESSAGE OR NEED TO PHONE BACK OR HOLD FOR AGES. AND IF THEY DO DECIDE TO HELP THEY SPEND HAVE THE DAY ON YOUR MACHINE WITHOUT ANY PROGRESS.<br> <br> I DONT KNOW WHY STANDARD BANK CANT FIND A BETTER SOLUTION OR COMPANY THAT ACTUALLY CAN GIVE SOPPORT

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Replies (1)
e4 Strategic (PTY) Ltd
e4 Strategic (PTY) Ltd's reply11 Jun 2015, 10:28
Official
Hello benniesmit,

Many thanks for your feedback.

We acknowledge your post and apologise for any undue delays on our part.
The problem appears to have been related to hardware integration and not a specific issue with our software. Regardless of this our team did endeavour to assist.

Our understanding is that the issue has since been resolved.

Once again apologies for any frustration caused.

Kind Regards,
e4 Support