******* service

Hello Peter<br> I have had a bad service response from the Dynamic Sat who installed my openview HD. I've been getting an error that 'bad weather or no connection' out of the blue but the weather is nice outside. I called the company and they responded immediately but on getting to my house they told me that I have to pay R300 for them to fix the problem but I did nothing to the dish or the decoder but why is it my problem that their service is not working. Or is it the way the ******* their customers by cutting the signal so they can get monthly fees though the service is advertised to be free. Their response in this matter will be highly appreciated.