No Feedback, Account blunders

<p>I have logged many queries regarding my account, as well as other municipal topics (from the end of 2015) which have not been answered to date. I have logged the queries on e-tshwane.co.za as well as by sending e-mails manually to the addresses provided on the website. The telephones are also not answered at all. Some of the lines are actually out of order or do not exist.</p> <p> </p> <p>Since the new e-tshwane website, mobile app, and ABSA payment options were launched I've had trouble with payments. One month my payment went off twice. It took me about 3 weeks to rectify, the next month I could not pay my account as the website reflected R0, which it wasn't. Since then I have resorted to manually payiing my account via EFT. </p> <p> </p> <p>From August 2016 my monthly account was also increased with R37 without any prior notice, or any notice since. And, of course, after logging a query about this, I have not received feedback.</p> <p> </p> <p>The app also does not allow me to log in at all. It does not accept my credentials even though I have been registered for e-Tshwane services since 2015.</p> <p> </p> <p>I find the complete lack of service deliverance absolutley rediculous. </p>