Incorrect and sometimes estimated water meter readings

<p>I received a water bill that is way too much. They reflected two different meter numbers on my statement. On 29 November 2016 I logged a query on their eTshwane portal. All that happened was for someone to forward my query to someone. Nothing has happened up to so far.</p> <p>I wrote a complain on their eTshwane again complaining, nothing.</p> <p>On 09 December 2016, I called their number ********** 999 and the lady who answered after close to 15 minutes of waiting on the line, asked me to call back in 2 hours because they have a problem with their system. I asked to speak to someone senior. Initially she was reluctant to refer me. Ultimately she said her supervisor by the name K****tso Sehuba was busy talking to someone and I must wait on the line. I waited and after about 6 minutes, she cut me off. </p> <p>I have since tweeted the executive mayor, Solly Msimanga yesterday complaining about the call centre and their customer care email. No response.</p>