LM
Lebo M
1 reviews | Active since Aug 2024
07 Aug 2024, 09:39
****** practice on our hard earned money
Ecentive is deliberately withholding payouts mostly of black employees then they claim it is a system error. How wise is a system that is so much selective? You log a ticket then they just close the ticket without resolution. Why would brands agree to a clause of “manual claim if the claim is not paid”? They suffer only blacks deliberately. I never heard white colleagues complaining about payouts.
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E-Centive's replyOfficial
30 Sept 2024, 13:50Hi Lebo,
Thank you for your message. Claims are typically updated based on correspondence with the brand handling the payment, and E-Centive facilitates these updates. Often, updates are processed in bulk, meaning individual users are not deliberately reviewed in each instance.
Given the nature of your concern, I encourage you to email me directly at ***, and I’ll personally assist in reviewing your profile.
Thank you for your message. Claims are typically updated based on correspondence with the brand handling the payment, and E-Centive facilitates these updates. Often, updates are processed in bulk, meaning individual users are not deliberately reviewed in each instance.
Given the nature of your concern, I encourage you to email me directly at ***, and I’ll personally assist in reviewing your profile.
E-Centive's reply30 Sept 2024, 13:50
Official
Hi Lebo,
Thank you for your message. Claims are typically updated based on correspondence with the brand handling the payment, and E-Centive facilitates these updates. Often, updates are processed in bulk, meaning individual users are not deliberately reviewed in each instance.
Given the nature of your concern, I encourage you to email me directly at ***, and I’ll personally assist in reviewing your profile.
Thank you for your message. Claims are typically updated based on correspondence with the brand handling the payment, and E-Centive facilitates these updates. Often, updates are processed in bulk, meaning individual users are not deliberately reviewed in each instance.
Given the nature of your concern, I encourage you to email me directly at ***, and I’ll personally assist in reviewing your profile.