Poor service deivery from the branch manager himself.

To whom it may concern

I hereby write this to headoffice as the matter is now beyond my control, I do not get an assistance from one of your branch Complaint direct to- E-car (Alpha auto) Kuruman Branch Against- Manager Johan

I’m really disappointed of the poor service i received at E-car Kuruman (Alpha auto). On the 7th of January 2019 I sent my Golf V 1.6 to be fitted a new Radiator and Oil dip stick. On the 11th I was called to fetch it as the job was complete. My car could not start at their workshop, they tried numerous times till it started and I left. I went to a test drive of 60km distance to see if everything was fine as the next day I had a long journey planned, but to my disappointment I could not even reach my destination the car gave me an alarm of Overheat and oil fatal-the same errors that made me to send my car for repairs. I filled the water and the oil but when the car needs to be started same error still persist and the car was not drivable anymore till I towed back the car to my house. The towing truck from e-car was called on the 12th January 2019. Monday the 14th is when I saw disaster from the branch manager whom I called numerous times to find out about my car whats going to happen as the day it came out from their workshop same problem was still persisting, I asked what is the company going to do to assist in this matter as I paid a full R6000 without any doubt that their service might be poor, instead of being polite or take a step as a branch manager, he told me that there is nothing he can do HE WONT FIX MY CAR. I must come and tow back my car and fix it somewhere else. My question is how can I go fix my car somewhere else whilst my car went there for repairs from the first place and whilst I don’t know the fault finding? (All they say is my top gasket has blown and its my problem) They ****ed up my car and now I must take it, this is totally unacceptable.

This Johan manager doesn’t know customer service, nor has managerial s****s, he never picked up a phone and called me to ease this dilemma, I continuously looked for him to have a resolution. So now im querying to E-car head office what must I do in this situation is this how customers are being served all you do is to eat our money and say its not your faults. I am very angry with your service. E-car has been nothing but good to me all this years but with what recently happened to me now, I am ****ed and I want a resolution as my car is currently sitting at one of your workshops without a resolution, I do not want to see myself fighting with this people cause it wont be nice.