Poor after sales service from Dyson

Good day For the second time within the 2 year guarantee period, our Dyson had to be sent in for repairs (the first time was September 2024, less than one year after it was bought). We sent in our Vacuum to Tudortech for the second time on 10 October 2025. On 16 October we got an email saying that the Dyson is being assessed by a technician. On 27 October we received an email saying they are awaiting spares and that it can take 6 to 12 weeks!!!!! They said they would update me weekly. I did not hear from them again, even though I sent regular emails asking for feedback. I phoned Tudortech on 01 December. Spoke to Faeeza, she said she would get back to me. She didn't. I phoned the next day again, she was not in the office at the time. I left a message for her to phone me when she got back. She never did. I then phoned Dyson support on 2 December, spoke to Kim who said she would get back to me, but she too didn't.

This is the 8th week since our Dyson was handed in for repairs. What message is Dyson sending out?? Is the message that if you buy a Dyson, at an astronomical price, you should buy a spare vacuum cleaner also for when the Dyson is in for repairs?? I am very disappointed with the after sales service, both from Dyson and from Tudortech. It has been THE MOST frustrating process, I'll never buy another Dyson again and I wouldn't recommend it to anyone else either.

I'm wondering if I will get a reply